We put customer understanding, powerful analysis and actionable insight at the beating heart of your business. When finding the right CRM partner, why should you have to ‘choose’ between technical power and marketing intelligence? XCM is built in a balanced and agnostic way to combat that mindset.
Our all-in-one platform provides the tools and expertise to turn your customer base into an engine for growth.
Reach and engage with your customer on mobile like never before. Improve your customers experience, engage with them through SMS, MMS, video, scratch cards, forms, surveys and catalogues and improve ROI. Get detailed and real time analytics and insights to optimize marketing automation flows.
The cloud-native Sitoo Platform with its mPOS turns Unified Commerce into reality. With real-time data across all sales channels, retailers can sell and fulfill everything anywhere and handle returns everywhere.
Magnolia and Emarsys empower modern marketing teams to bring together all their content, customer data and touchpoints in one seamless workflow, and create rich, differentiating experiences for their customers.
LINK Mobility is the Europe’s leading provider within mobile communications, specializing in messaging, digital services and intelligent data usage. Across industries LINK Mobility offer a wide range of innovative and scalable mobile services, creating valuable digital convergence between businesses and customers, platforms and users.
Predict Spring’s innovative platform powers Modern POS, native consumer mobile apps & store apps including Clienteling, Endless Aisle & mPOS whilst integrating with existing retail technologies.
AI-powered end-to-end marketing analytics build for data-driven CMOs, web analysts, and performance marketing teams.
With Artificial Intelligence, marketers can now predict their contact’s next steps on a case by case daily basis. In the past, a customer would have defected after a 90 days period of inactivity, AI can predict on a 1-to-1 level whether that user is likely to churn, purchase or remain inactive within the next 30 days. With this new predictive approach, you can generate up to +100% of your revenues in 90 days.
Members of a loyalty program generate between 12-18% more revenue per year. Offer varying reward types rather than blanket discounts with loyalty integrated with tactics. Improve customer retention and lifetime value by rewarding customers at every stage of their journey with more personalised omni-channel experiences.
Emarsys for Zendesk enhances and further personalize direct communications with your customers via the support channel.
Lotame is the world’s leading unstacked data solutions company, helping publishers, marketers and agencies find new customers, increase engagement, and grow revenue through audience data.
Styla is the provider of a Content Experience Engine that automatically designs your content and makes it shoppable, inspiring your customers to buy more.
NiftyImages provides an affordable solution for real-time email personalization; allowing marketers to quickly create and modify endless images across an entire email strategy, helping improve user engagement and strengthening brand loyalty.