Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, contact center and chatbot build solutions help businesses and partners overcome the complexity of customer communications to grow business and increase loyalty.
With over 700 direct operator connections across 6 continents, Infobip offers the world’s most connected omni-channel cloud communication platform to deliver 2-way, resonant customer engagement and communication experiences – that are locally and globally compliant, safe, and secure.
With Emarsys, we offer joint value through OOTB integrated SMS messaging globally. We can deliver additional value across other channels as well.
Full stack customer engagement – Deliver better outcomes for your business by enhancing your omni-channel communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.
Here are few salient aspects of our industry leading messaging platform that delivers over 100 billion messages a year:
Global Infrastructure – Quality connections everywhere: Easily integrate into your business workflows by using a single unified API. Get access to our own WW infrastructure with 700+ direct operator connections in >200 countries. This provides you low-latency, high-reliability interactions. It’s easy. It’s secure. It’s global.
Message Received – Intelligent Delivery: Redundant connectivity and intelligent routing ensures your message follows the best delivery path with the lowest latency to ensure fast and successful delivery of every message, every time.
Real Time Analytics – Details Matter: Get real-time analytics at your fingertips, including delivery reports, so you know exactly what your customers have received.
Globally Compliant – Let us worry about regulations: We help you ensure your messages are compliant. Our built-in global compliance engine is constantly updated with the latest in-country regulations and operator requirements.
Globally Secure – The security your customers demand: Protect your customers with enhanced identification features including verified SMS, dynamic sender ID’s, and user authentication tools – as well as 2FA and one-time tokens.
To get a better perspective of the key features of our simple SMS service, please refer to https://www.infobip.com/sms/features
For a sample of client use cases that have been delivered across our entire solution portfolio, please refer to https://www.infobip.com/customer.
For a sample set of use cases specific to SMS channel, please refer to https://www.infobip.com/sms/use-cases
For an exhaustive list of offices WW, please refer to https://www.infobip.com/offices