parcelLab


After buying a product online, most customers spend days waiting for their package to arrive without any kind of brand engagement. Retailers are missing out on an important opportunity to engage customers at a time when they are most receptive. They have lost the customer contact, that is entrusting USPS, FedEx and UPS to maintain the relationship retailers have fought so hard to build.
parcelLab puts retailers in control of this critical phase, providing them with untapped opportunities to create new touchpoints between the brand and the customers, increasing their satisfaction and deepening their relationship.
parcelLab is the leading cloud-based service that helps brands manage customer communication during the shipping process. Using a data-driven approach to identify key customer-relevant communication triggers, parcelLab provides a scalable way to automate personalized emails post- checkout to create a human connection between customers and brand.
parcelLab customers experience dramatic improvements in their e-commerce business, including:
+25% revenue
because happy customers buy more & more often
+90% retention
due to higher brand trust via fully individualized and branded communication
+10% cart size
through fully automated and innovative time & location-specific retargeting
+8% NPS
by means of better understanding of shipping data and customer expectations
Which channels can I use?
Shipping notifications can be sent to your customers via email, SMS, Facebook Messenger or Web/App push.
What data is required?
We need only the tracking number, postal code, name, email and country of destination of the customer. Further data for the communication is optional.
How does data transfer work?
You can upload your data via BCC email of shipping confirmation, day-end closing as Excel-file or via the interface (RESTful API).
Are there plugins or addons for shop systems?
Our service can be quickly integrated into all existing systems, requires no plugins or addons. Talk to us.
parcelLab GmbH
Landwehr Str. 39
80336 Munich
Germany
Tel.: +49 89 414171740
Email: info@parcellab.com