Sinch is a leading CPaaS provider, enabling mobile communication between businesses and their customers. Through the Sinch platform, businesses can reach their customers globally via any mobile channel – with a message, voice or video call. Our Campaign builder users can also easily create highly personalized marketing campaigns and dedicated landing pages.

Sinch offers messaging services for SMS, RCS, Rich SMS, WhatsApp Business, Instagram, Viber, Facebook Messenger, and Telegram so businesses can engage customers through their preferred messaging channels. These can be used both for sending messages (business-to-customer) and for receiving messages (customer-to-business), and to make life simple, they are all available via one single API – Sinch Conversation API.

You can also add an easy-to-build bot such as Chatlayer by Sinch which elevates your business conversations and helps to optimize on resources, efficiency and cost. Both text and voice bots are available.

Make marketing meaningful with real-time conversations

Drive higher customer engagement and increase your ROI. With Sinch, starting conversations couldn’t be easier!

• Boost customer engagement: Your customers want to talk. Prove you’re listening with personalized responses in real time and watch engagement – and conversions – soar.
• Make it easy with omnichannel: Make connecting with your customers as easy as talking to friends. Pick the channel they want and the time that suits them.
• Make more sales: Did you know 50% of sales go to the vendor that responds first? Ka-ching. Make sure you’re always first with instant, personalized conversations!

Use personalized conversations to convert and engage

• Stay relevant – automatically: Take advantage of trends and seasons to offer tailored social ads and discounts that always feel fresh. It’s automatic – even the lead qualification!
• Help customers find your store and the perfect product: Revolutionize the purchasing process with AI! Make it quick with product recommendations, catalog view, and nearest store indicators.
• Make more sales: Know what your customers are looking for and why their abandoning their carts! Recover conversions with a virtual shop assistant.
• Delight your customers: Keep impressing customers even after they’ve converted. Share order status before they ask, send personalized NPS surveys, and more to elevate the customer experience!

Transform your customer services with Conversational Messaging

• Provide fast service, available 24/7: Deliver exceptional customer experience – fast responses at customer’s own convenience.
• Reduce your support costs: Automate the routine to let your support team focus on the complex task.
• Increase revenue
• Serve your customers on the spot to increase sales conversion and reduce churn

You can view a variety of Use Cases here on Sinch’s website: https://www.sinch.com/insights/customer-stories/

Sinch has offices all over the world. Listed here are our 3 head offices:

EMEA – Stockholm, Sweden
Lindhagensgatan 74
112 18 Stockholm
Sweden
+46844682803
Mon-Fri 9am-6pm CET

Americas – Atlanta, GA, United States
One Alliance Center
3500 Lenox Road NE Suite #1875
Atlanta, GA 30326
United States
+14703008394
Mon-Fri 9am-6pm EST

APAC – Singapore
321 Orchard Road 08-01 Orchard Shopping Centre
238866
Singapore
+6531583155
Mon-Fri 9am-6pm UTC