What is Swell?

Swell’s software allows merchants to run comprehensive rewards, referral, influencer, and email acquisition programs designed to increase customer lifetime value and drive down customer acquisition costs. We are the platform of choice for high volume merchants and work with some of the most innovative brands in the ecommerce space thanks to our extensive customization capabilities, white-glove setup process, and detailed program consulting.

Why Swell? 

Customer acquisition is expensive. Swell allows for brands to acquire new customers through referral programs for a low cost while ensuring higher lifetime value by creating on-brand loyalty programs. Our entire approach is based on creating a fully customized, on-brand, well-designed loyalty and referral programs that are based on customer preferences.

What does Swell do? 

Swell builds comprehensive incentive marketing programs designed specifically for your brand’s needs. Our team will help you build the program best suited to help you reach your goals and help drive revenue via both engagement of existing customers and new customer acquisition. Our programs are custom designed and optimized to seamlessly integrate with your website and engage your customer base.

Rewards

We build loyalty programs that are fully customized based on customer preferences and brand goals. Swell offers 15 unique, pre-built campaigns that allow you to rewards customers for the actions that are important to your business and also support custom actions through our API.

Referrals

Acquire new users and lower your customer acquisition costs by turning existing customers into brand advocates. Swell referral experiences are carefully designed to yield optimal customer engagement and cost.

Influencers

Build and effortlessly manage an expansive influencer network. Swell allows businesses to offer direct payouts to influencers to build awareness and increase conversions.

Email Acquisition

Swell’s email acquisition tool helps merchants capture email addresses with time-optimized and exit-intent triggered popups.

The Swell Difference

Consultative Program Design

Our team of incentive marketing experts has closely studied and advised clients across ecommerce verticals. We provide detailed account strategy throughout the implementation process and on an ongoing basis.

Custom Implementation

You devote countless hours and resources to perfecting the on-site and in-store experience for your customers, and your incentive marketing program should be no different. Our designers and engineers create fully customizable programs that allow for a seamless brand experience.

Strategic Account Management

As your business develops and your needs evolve, your Client Success Manager acts as a trusted advisor. Our formal quarterly reviews and regular touchpoints help you understand how your Swell-administered programs can evolve alongside your brand.

1. Increasing Customer Retention Rates
2. Decreasing Customer Acquisition Costs
3. Increasing Average Order Volume
4. Support Earned Media Value
5. Establish and Expand Brand Relevance
6. Increase Positive Customer Engagement
7. Foster Better Customer Relationships

What does Swell look like on my website?

Swell’s programs are customized specifically for your business. Our team works with you to design a program unique to your brand and your needs.

Do I get support from the Swell team?

Businesses on our Platinum and Enterprise plans will get access to a dedicated Client Success Manager who works with your business to ensure your program is running smoothly and work with you to make ongoing improvements.

How do I decide what incentives to offer to my customers? 

The incentives you offer to your customers are completely customizable through Swell. You can choose a wide variety of discounts, points, and products as rewards for your customers completing campaigns. Swell dedicates an Implementation Manager who spends time learning about your business and works with your team to decide what incentives will help you reach your program’s goals.

How does Swell prevent fraud?

Swell runs sophisticated fraud-prevention tests to make sure that shoppers are using your program as intended. For information on how Swell deals specifically with referral fraud, check out: https://www.swellrewards.com/hubfs/1%20Pager-FP.pdf?t=1529080381313

How does Swell Integrate with Emarsys?

Swell is deeply integrated with Emarsys. Our integration allows for all program emails to be sent through Emarsys and also allows for your to include loyalty/referral program data in any of your email campaigns. Additionally, you can use our data to further segment your customers. Please email team@swellrewards.com for more information.

Swell’s software allows merchants to run comprehensive rewards, referral, influencer, and email acquisition programs designed to maximize customer lifetime value and drive down customer acquisition costs. We are the platform of choice for high volume merchants and work with some of the most sophisticated merchants in the ecommerce space thanks to our extensive customization capabilities, white-glove setup process, and detailed program consulting. Use Swell with Emarsys for more personalized segmentation options, send perfectly timed retention-focused emails, and better manage your overall brand identify.

Check out our blog to learn more about why utilizing the Swell integration with Emarsys can improve both your incentive marketing program and your email marketing strategy.