Who we are?
We are a marketing technology agency, member of FF Group, that delivers successful end-to-end customer loyalty management. Through our expertise in customer experience strategies and tailor made technology solutions we help brands build unique long-term relationships with their customers.
Our team constitutes of talented experts who are connecting, informing and creating inspiring work. With local offices in London, Athens, Hong Kong we serve customers from various industries in more than 10 countries.
What we do?
We have identified the problem that brands face each day: How can we retain customers and increase our sales?
Our company offers a solution that helps brands to target the right customer and:
- Increase sales, by increasing response rates. Brands expect more sales when targeting to loyal customers;
- Increase customer loyalty, through advocacy. Loyal customers tend to advertise the brand more often than drop-in customers;
- Make money, through guaranteed ROI. All marketing actions are real-time measured giving the flexibility to the manager to fine tune for better performance and maximum results;
- Save money, through cost effective marketing budget allocation. Marketing budget is wisely placed in below the line targeted personalized actions;
- Give incentivesand boost awareness, through personalized offers. Brands target loyal customers on their specific needs in order to attract them to store.
Our 4 steps of success
- Create your rewards program
- Analyze insights and build customer loyalty profile
- Design and execute personalized reward campaigns
- Monitor success and maximize Customer Lifetime Value (CLV)
QIVOS CLOUD: Our tailor-made multilingual QIVOS CLOUD platform is the right technology solution to cover every aspect of customer loyalty management. QIVOS CLOUD guarantees, from member registration and reward / redemption to customer engagement processes, error free data handling, seamless operation, adaptability to complex demands and customizable actionable reporting tools for instant market feedback.
Our scalable, flexible and secure platform can completely cover from A to Z all functionalities and procedures that are necessary for a seamless multi-partner, multi – layer loyalty scheme operation and maintenance.
Business intelligence component is also embedded as part of the platform. Analytics tools are integrated to our platform via our proprietary integration framework software. Moreover, QIVOS CLOUD is designed to integrate into your existing systems and can be fully migrated, so you can be assured of a seamless experience for you and your customers.
QIVOS CLOUD is provided as a cloud service, meaning that no installation is required on-premises; Our integration framework software which is embedded in QIVOS CLOUD is able to build the bridge between QIVOS CLOUD platforms with a plethora of other IT systems such as ERP’s, POS Software’s, partners Loyalty Modules and so on.
- CRM/ Database
- Loyalty Management
- Campaign Management
- Customer Insights
- Customer Operations
- Integration Framework
Main areas of functionality
- User Interface
- Role-based functionality
- Personalization functionality
Umbrella Loyalty Program
- Increase cross-selling among different brands
- Increase awareness for every brand individually and communicate the existence of these brands under one group
- Leverage customer insights to boost customer engagement strategy
- Increase average customer visits in number and at the same time increase transactions perform yearly
Loyalty Program in different countries – analytically the case study
- 13% conversions on e-mail campaigns
- 15% conversions on SMS campaigns
- 30% Incremental revenue / campaign
- 8 € for every € spent